Shipping policy

Processing Times

• Ready‑to‑ship: dispatch in 1–2 business days
• Handmade / Made to order: dispatch in 3–5 business days
• Wedding‑flower keepsakes: typically 2–4 weeks after your flowers arrive (curing in layers takes time)

During peak periods (sales, Easter, Christmas), please allow a little extra time.

Australia (via Australia Post)

Standard Shipping: $8.95 (3-7 Business Days)

Free Standard Shipping Orders over $100+ (3-7 Business Days)

Tracking & Delivery

• All parcels include tracking: you will receive an email once dispatched.
• If an order is marked “delivered” but you can’t locate it, please check safe drop areas and your local post office.
• If a parcel returns to us due to an incorrect address, re‑shipping fees apply.

Local Pickup (Optional)

If you’re near Gerringong Kiama or Berry select Local Pickup at checkout. We will email when your order is ready.

Need Help?

We are  here to help. Email catealicedesigns@gmail.com and we will get back to you as soon as possible.